Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General questions
How can I contact you?
Please refer to our Contact Page where full details containing our number, email and contact form are located.
I want to buy a Gaming PC but unsure where to start?
A long time ago we were in the same position, so we understand the complexity and range of PCs out there can be overwhelming.
The best way to start is to message our Facebook page (Chat Button), give us a call (1300 935 884) or come down to our store at 30/15 Earsdon St, Yarraville, Vic.
We'll figure out your needs and give guidance and advice to find the best matched PC for you.
Does my PC come with Windows installed?
Absolutely! All our gaming PCs come pre-installed with your choice of either Windows 11 or Windows 10, which are activated and ready to use straight out of the box.
No need for additional installation or activation - simply plug in your PC and you're set to start gaming.
What's your ABN?
Our ABN is 55 644 890 013
What shipping service do you offer?
We are proud to use Australia Post for all our deliveries, including Australia Post Express Shipping for all express orders.
AND ITS FREE AUSTRALIA WIDE!
Can I pick my order up in person?
Yes, but you need to place your order online prior to collection. To maintain a streamlined and efficient process.
Estimated delivery timeframes
Depending on the product you have purchased, and subsequently its complexity.
Building, testing and quality checks will vary.
Handling time is 1 to 7 Days.
When it comes to our timeframes, Radium PCs prioritizes the highest quality of testing and quality control above all else.
Delivery will be organized via Australia Post when your product is ready.
Once delivery is coordinated you will be notified via email of the tracking details.
Here are the approximate delivery time frames:
Australia Post Standard Shipping (Free) - 1 to 7 days.
Australia Post Express Shipping ($50)- 1 to 4 days.
If you're concerned about delivery and handling timeframes or have an important deadline, please do not hesitate to contact us at firstname.lastname@example.org and we will try our best to accommodate.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, After-pay, Zip-pay and Klarna.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Radium PCs WARRANTS this Radium PCs hardware Product against defects in merchandise and workmanship for a period of 3 (THREE) Years from the Date of Original Retail Purchase
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing email@example.com or by calling our number at 1300 935 884.
What are your business hours?
Our business hours are Mon - Fri from 9:30 am to 7 pm
Sat - Sun from 12pm to 4pm AEST
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website or email us at firstname.lastname@example.org.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Unit 30/15 Earsdon St, Yarraville VIC 3013.